Disclaimer

Genuine Store (referred to as "we", "us", or "our") provides this website and the information contained herein for general informational and educational purposes only. By accessing or using our website, you acknowledge and agree to the terms outlined below.

1. General information & no professional advice

The content on this site — including product descriptions, blog posts, care guides, and any other material — is provided “as is” without any representations or warranties, express or implied. While we strive to share accurate and up-to-date information, we make no guarantee regarding the completeness, reliability, or suitability of any information. Nothing on this site constitutes professional, legal, medical, or financial advice. You should consult a qualified professional for any specific concerns.

2. product use & handmade variations

Many of the goods offered on Genuine Store are handcrafted by independent artisans. As a result, natural variations in color, size, texture, and glaze may occur. These unique characteristics are not defects but celebrate the authenticity of the maker's hand. We strongly advise you to read product dimensions, materials, and care instructions before purchasing. If you have allergies or sensitivities (e.g., to wool, certain clays, botanical dyes), please contact us beforehand.

3. external links & third-party content

Our website may contain links to external websites or resources that are not controlled or operated by Genuine Store. We are not responsible for the content, privacy practices, or availability of such third-party sites. The inclusion of any link does not imply endorsement or association with their operators.

4. Limitation of liability

To the fullest extent permitted by law, Genuine Store and its owners, employees, or partners shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website, purchase of products, or reliance on any information provided. This includes but is not limited to loss of profits, data, or personal property. Our total liability, if any, shall not exceed the amount paid by you for the specific product in question.

5. health & safety statements

Any information related to natural materials, essential oils, or botanical extracts is for general reference only. For instance, our candles are made from soy wax, but we do not claim therapeutic benefits. Products are not evaluated by the FDA (unless stated otherwise), and you should perform a patch test or consult a physician if you have known sensitivities.

6. no warranty on “sold out” or pre‑order timelines

Estimated shipping and restock dates are good-faith projections. Delays due to customs, natural events, or artisan production cycles may occur. We are not liable for any disappointment or inconvenience caused by extended lead times, though our support team will always assist you.

7. legal compliance & jurisdiction

This disclaimer and any disputes arising from your use of the site shall be governed by the laws of [Your State/Country]. If any part of this disclaimer is found to be unenforceable, the remaining provisions shall remain in full effect.

By continuing to use Genuine Store, you agree to the terms of this disclaimer. If you do not agree, please discontinue use of our website.