Privacy Policy
At Genuine Store ("we", "us", "our"), your privacy is not an afterthought — it is part of our slow, respectful approach to commerce. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using Genuine Store, you consent to the practices described below.
1. Information We Collect
We collect information that you voluntarily provide to us when you:
- Place an order: name, billing/shipping address, email, phone number, and payment details (processed securely via third-party gateways).
- Sign up for our newsletter: email address and preferences.
- Contact customer support: name, order details, and any information you share.
- Browse our website: IP address, browser type, device information, and cookies (see section 6).
We do not intentionally collect sensitive data (e.g., health, political views, biometrics). Please avoid sharing such information through our contact forms.
2. How We Use Your Information
Genuine Store uses your personal data for the following legitimate purposes:
- ✔️ Process and fulfill your orders (including shipping, payment verification, and returns).
- ✔️ Communicate with you about order updates, product launches, or customer service inquiries.
- ✔️ Improve our website, product curation, and user experience (anonymized analytics).
- ✔️ Send promotional emails only if you have opted in — you can unsubscribe anytime.
- ✔️ Prevent fraud, ensure security, and comply with legal obligations.
3. Sharing Your Information
We respect your data and never sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share data with trusted partners who help us operate our business:
- Service providers: shipping carriers (e.g., USPS, DHL), payment processors (Stripe, PayPal), email platforms (Klaviyo), and analytics tools (Google Analytics).
- Legal compliance: if required by law, court order, or to protect our rights, property, or safety (and that of our customers).
- Business transfers: in the unlikely event of a merger, acquisition, or bankruptcy, your data may be transferred as an asset.
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example:
- Order history: stored for 7 years due to tax and accounting regulations.
- Newsletter data: until you unsubscribe or request deletion.
- Customer service correspondence: up to 3 years after last interaction.
5. Your Rights & Choices
Depending on your location (e.g., GDPR for EEA residents, CCPA for California), you may have the following rights regarding your data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update inaccurate or incomplete information.
- Deletion: Request that we delete your data (subject to legal exceptions).
- Opt-out: Unsubscribe from marketing emails via the link in each email, or contact us directly.
- Data portability: Receive a machine-readable copy of your data.
To exercise any of these rights, email us at privacy@aetheric.shop. We will respond within 30 days. Please note that we may need to verify your identity before processing your request.
6. Cookies & Tracking Technologies
Our website uses cookies (small text files) to enhance your experience, analyze site traffic, and remember your preferences. You can control cookie settings through your browser. Types of cookies we use:
- Essential cookies: Needed for shopping cart, checkout, and login.
- Analytics cookies: Google Analytics to understand how visitors interact with our site (anonymous aggregation).
- Functional cookies: Remember language and region preferences.
You may disable cookies in your browser settings, but some parts of the website may not function properly.
7. Third-Party Links
Our website may contain links to external sites (e.g., artisan Instagram accounts, material suppliers). We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.
8. Children's Privacy
Genuine Store does not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with data, please contact us immediately, and we will delete it.
9. International Data Transfers
Our servers and some service providers are located in the United States and the European Union. If you are accessing our website from outside these regions, please be aware that your information may be transferred to, stored, and processed in a country where data protection laws may differ from your jurisdiction. By using our services, you consent to such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The "Last Updated" date at the bottom of this page indicates when the latest revision was made. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the revised policy.
Questions or concerns? We're here to help. Contact our Data Protection point of contact:
Email: privacy@aetheric.shop
Mail: Genuine Store Legal Dept., 1420 Linden Ave, Portland, OR 97205, USA